FAQ

  1. How can I pay for my order?
  2. What information will appear on the statement received from my bank, when my account is charged?
  3. Why does your system say that the order is not paid, I have already submitted the payment?
  4. What if I am not completely satisfied with the paper I receive?
  5. I need to send additional materials. How can I do it?
  6. Where can I find the writer’s ID?
  7. How will I receive my paper?
  8. How do I know that my essay in non-plagiarized?
  9. My writer does not answer my messages. How can I reach him/her?
  10. Do I need to send you additional materials for the order?
  11. I have a paper on Statistics. Can you tell me if you can write my paper?
  12. Is there a chance someone will find out I have ordered from you?
  13. My deadline is in 6 hours, can you still write my paper?
  14. I would like to make a big order. Can I count on a discount?
  15. How do I know my assignment is completed?

1. How can I pay for my order?

A-Pluss.com offers plenty of ways to pay for the order. PayPal, Wire Transfer, ACH, all major credit cards – we work with various payment methods. Rest assured – we do not disclose data, add any hidden charges, and we guarantee 100% safety of your personal information.

2. What information will appear on the statement received from my bank, when my account is charged?

Charges are usually stated this way: DRI*SWREG, Inc. The rest of the information stays unrevealed. Neither the company’s name, nor the type of service will be specified.

3. Why does your system say that the order is not paid, I have already submitted the payment?

Be patient. Pyament processing takes some time. As soon as it is verified the order status will be changed. In case it takes longer than an hour, ask our 24/7 live support for help.

4. What if I am not completely satisfied with the paper I receive?

Our writing service guarantees as many revisions as it takes to satisfy you. We are always open towards every customer's suggestion.

5. I need to send additional materials. How can I do it?

Additional materials can be attached to the direct messages you send to your writer. To do this, log in to your account. Another way we can receive your materials is when you attach them to the e-mail or fax them.

6. Where can I find the writer’s ID?

This information is available at the communication panel of your personal account. You can also ask our live support to help you identify the writer. Writer’s ID is important if you prefer a particular professional. Next time you order with us, simply write the ID number in the “Preferred writer” field.

7. How will I receive my paper?

There are two ways to receive your order. We send it in your e-mail (the paper is in the attached file). But you can also download it yourself from your personal account. Our custom care center makes sure it is available 24/7.

8. How do I know that my essay in non-plagiarized?

The risks of a plagiarized paper are minimal. Our secret is a very productive cooperation with the leaders in developing plagiarism detection software, and we use only the newest and most reliable technologies. Every paper is carefully scanned for plagiarism, but does not get submitted to databases of other software, such as TurnItIn.

9. My writer does not answer my messages. How can I reach him/her?

The writer will surely answer them, but a delay is possible in certain occasions. As a certain part of our writers works on freelance, they do not have regular operational hours. But you can always contact our department of customer support. It is available 24/7 by phone, live chat and e-mail.

10. Do I need to send you additional materials for the order?

If you think that certain information will only make your paper better, you should definitely send it to us. As A-Pluss.com strives to deliver only the best writing, we follow all the customer’s requirements and appreciate any assistance. If you decide to cooperate with the writer on the content of your paper – do share additional information.

11. I have a paper on Statistics. Can you tell me if you can write my paper?

Having a staff of experienced writers specializing in different fields of study, we will definitely find a writer to complete your assignment. Moreover, we have access to the best online libraries which allows us to satisfy the highest demands and expectations of our customers.

12. Is there a chance someone will find out I have ordered from you?

Our company guarantees 100% confidentiality. We hold a reputation as a service keeping the personal information about clients in strict secret. No third parties will find out about your private data, order, etc.

13. My deadline is in 6 hours, will you manage to write my paper?

Considering the deadline, the best way for you is to contact the live support. It is quite possible that we will be able to find a writer to complete the order in short terms.

14. I would like to make a big order. Can I count on a discount?

Our system of discounts is very flexible. With A-Pluss.com you get a lifetime accumulative discount with the first registered order, and it will grow up to 15 percent with every new custom paper. We also offer 5% off if you bring your friend to our service. Finally, contact the live support department to find out about special discounts on big orders.

15. How do I know my assignment is completed?

We offer e-mail notifications on completion of the order. You get an e-mail notification automatically. E-mail delivery of a completed paper is available upon request. You can also download the paper from your personal account.

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